Q: What formats can be used for uploading documents as part of the registration process and are there any size restrictions?

A. Please note your file should not be larger than 4 MB. You can upload the common standard JPG, TIF and PDF formats only.

Q: Is it possible for me to apply for this promotion by post instead of on-line?

A. The option to apply for this promotion is online only. If you are experiencing any difficulties, please call 2148 8800.

Q: Do I have to live in Malta or Gozo to PARTICIPATEn this particular cash back promotion?

A. You need to be resident in Malta. A. So if your current address is outside of Malta or Gozo, however you are resident in these countries you can still apply. Please note the product needs to be purchased in Malta or Gozo as well, from the list of authorised dealers.

Q: I have noticed that some other Canon countries are holding different promotions for different products – why does Canon offer different promotions on different products in different countries?

A. Sometime other countries run different Canon promotions as they may be better suited to their own local customers or markets.

Q: I was unaware of this promotion and I purchased a product a few weeks before / after the specified promotion dates. Can Canon make an exception?

A. We apologise that you have had this experience; however you can apply for the promotion only if your product is purchased within the dates stipulated in the Terms and Conditions.

Q: What is considered to be an acceptable proof of purchase?

A. For in-store purchases Canon requires a copy of your receipt showing payment and the necessary product serial number information. This must include the name of the supplier and the date of the purchase. For online purchases Canon requires a copy of your order confirmation and the necessary product serial number information. This must include the name of the supplier and the date of the purchase.

Q. What transactions/products are excluded from this cash back?

A. Full details regarding which products are eligible for each promotion are provided on our website or promotional leaflet provided. Any specific product exclusions are also detailed in the promotional Terms & Conditions that are also available online. In general, the following exclusions apply: 1: Non-promotional products – ie. products that are not specifically mentioned as eligible products under the Terms & Conditions. 2: Products that have been purchased outside of the advertised designated promotional sales period window 3: Products bought from anywhere (both retailer and e-tailer) not specified in the list of outlets in our terms & conditions. 4: Second-hand, refurbished or reconditioned products, or products which are counterfeit or infringe the intellectual property rights of the Canon group of companies in anyway (for example, including but not limited to parallel or “grey” import products). Read More on Grey Market/Parallel-Import Products 5. This promotion cannot be redeemed in conjunction with any other promotion.

Q. Where can I locate my product’s serial number?

A. The exact positioning of Canon serial numbers can differ from product to product. Please consult the following useful link to determine the general positioning of Canons serial codes for your specific product . In general Canon serial numbers will be listed both on the product itself and also on the accompanying product box. Please DO NOT confuse the serial number with the EAN/Barcode shown here: EAN/Barcode – NOT the product serial number The above photo represents the EAN/Barcode, which usually resides on the side of the product box, this is NOT the product serial number that you are required to submit to validate your claim.

Q. I am experiencing problems when trying to register for this promotion online:

A. In some instances this is down to the device you are trying to access the website from i.e. a mobile/smart phone, apple mac, other device etc. rather than a fault with the website itself. You will need to consult the manufacturer of the product you are using for advice in these instances or to retry your registration from another device / computer.